"We want to give customers all of the benefits they are
entitled to while we eliminate the waste"
                                  Eric Maerker

In-dealership Loss Control:
The best claims administration operation cannot eliminate
wasteful and abusive claims by itself. Optimal underwriting
results come from a partnership between the claims
administrator and the dealership. We have developed proven
processes to dramatically improve underwriting results at
individual dealerships. All of  our techniques are customer  
centered.

Our Services:
•        Perform claims reviews and audits.
•        Conduct a survey of relevant policy and procedure.
•        Help to develop corrective action plans.
•        Evaluate used car recon procedures.
•        Install comprehensive used vehicle processes.
•        Train service advisors and technicians on procedures.
•        Consult management on incentives and techniques
to improve results.

Our Procedures:
•         We complete a comprehensive survey of the Service
•         Department and Used Car Department practices
•         and procedures.
•         We audit a sample of paid claims.
•         We review results with the relevant dealership
•         managers.
•         Working with dealership management we
•         assist as they craft an appropriate corrective
•         action plan.
•         Meeting with the dealer / operator and
•         appropriate managers we gain consensus on a
•         corrective action plan and new internal
•         administrative procedures.
•         The new procedures are installed and we train
•         appropriate personnel.
•         We provide all parties with written
•         documentation of the action plan and internal guidelines.
In-dealership Service
Automotive Warranty Risk
Training & Consulting